The term 'Rowan Training Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Plas Yn Coed, Llandegla, Denbighshire, LL11 3AL. Our company registration number is 6967450 and is registered in England and Wales. The term 'you' refers to the user or viewer of our website.
To confirm your reservation and enrol for the online course, you must do so at least 10 working days prior to course commencement by completing the online registration form and paying for the course.
All courses must be paid for by either bank transfer or PayPal
For online courses:
For onsite courses:
Once we have received your payment (for online courses) or purchase order (for onsite courses), we will confirm your reservation. We will email you a confirmation letter, which includes a registration confirmation number and a link for you to access the online training environment and training material. If the information is sent to a Company's training department, Rowan Training cannot accept any liability for information which is not passed to the delegate
You may cancel an online course for which you have enrolled and be fully refunded all course fees provided you give Rowan Training at least 10 working days notice prior to the course commencement. Once this time period has passed you will be charged the full amount for the course.
Delegate substitutions are acceptable provided notice is given prior to course commencement.
For onsite courses cancellation must be received via email at least 10 working days in advance of course commencement. You will remain liable for the full course fee and any expenses incurred by Rowan Training Ltd if cancellation is received after this time.
In the event that it is necessary for Rowan Training Ltd to cancel or reschedule a course, we will endeavour to give a minimum 10 working days notice. In such circumstances a full refund or alternative dates will be available and all liability by Rowan Training Ltd will be limited to the value of the original course fee.
You may transfer the course booking to alternative dates and incur no additional costs provided the request is made via email at least 10 working days in advance of course commencement. Once this time period has passed you will be charged the full amount for the course.
For onsite courses a transfer of course date must be received via email at least 10 working days in advance of course commencement. No transfers are available for such courses once this time period has passed.
In these terms, "working days" means all days other than Saturdays, Sundays and bank holidays.
The course overviews provided by Rowan Training are designed as a guide to what is covered in the course. Whilst we try and stick fairly closely to the overviews, we do not guarantee that every single item listed will be covered in every class, and the instructors are given some flexibility in what they teach based on what they feel will best accommodate the group ability, size and requirements.
All copyright and other intellectual property in all material which we prepare for use prior to or during the course, including online material and course books, shall be and remain vested in us. You cannot duplicate or use any materials given to you for distribution to others by electronic or other means.
A course is assumed to be progressing to the client’s satisfaction until a client points out to the instructor that it is not and details the differences between the pre-agreed course content and the content actually being delivered. If appropriate, the instructor may vary the content from that point on in line with requests, as long as all delegates agree and it is reasonable to expect the instructor to do so.
For all onsite courses, regardless of location, the instructor's travelling, accommodation and subsistence expenses will be included in the overall cost of the course. For onsite international courses an invoice will be raised following the course once precise costs are known.
Prices quoted for custom courses are based in part or up to 6 delegates. If you decide to add additional delegates to a class once your booking has been confirmed, you must notify Rowan Training. An additional charge may be incurred for each extra delegate that you have added to the course.
Delegates must fulfil the minimum requirements specified in the course. Failure to adhere to these pre-requisites will impact our ability to deliver the course effectively. Inexperienced, under qualified, over experienced and over qualified delegates may attend courses but must realise that the benefits gained will be limited and that instructors cannot normally change course content and depth to suit these delegates, unless by prior arrangement.
We reserve the right to exclude delegates from the course (without refund of fees) at any time if they cause significant interruptions or delays for the above or any other reasons, or if their qualifications and current experience are impacting on our ability to deliver the course as originally intended.
We reserve the right to stop a course (without refund of fees) should delegates misbehave, cause interruption or should their experience and qualifications be such that we cannot continue to deliver the course as originally intended in terms of content and depth.